We list some frequent asked questions, if you have more special problem, please contact us directly.
Q: What is your order procedure? How do you start the order?
A: First, Choose your favorite items and confirm the order, then we will send you the order confirmation. You need to sign on it and send back to us by e-mail or fax. Second, you can go to your bank and do the wire transfer for your order. After you have transfered the money, please send us the bank bill for our confirmation. When we receive your money, we will begin to make products for you. Once we finish your order, we will take some digital pictures and send them to you to check the items. If you are satisfied with it, we will arrange the delivery for you.
We will start your order after receiving the down payment which is 50% of total payment. When order finished, we will email you the digital photo for your confirmation. We will send the goods to you after receiving the balance payment.
If the order is urgent, you’d better pay 100% in advance.
Q: How do I pay?
A: Please transmit (T/T) the payment from your bank to our bank. About payment, We also accept Moneybookers, Paypal, Western Union.
Q: Mini quantity?
A: 1 piece.
Q: Can you design one specially?  
A: Yes, send us details and a sketch or a picture of your requirements and we will quote you our best price.
Q: Can I use my own forwarder to transport the products for me?
A: Yes, if you have your own forwarder in Guangzhou, you can let your forwarder ship the products for you. And then you will no need to pay the freight to us.
Q: What is TPU - Thermoplastic Urethane?
A: TPU's full name: (Thermoplastic Elastomer Urethane Copolymer) is a new non-toxic materials, The wide application of products, TPU will be replaced by a product of PVC.
-Resistant to solvent, oil and grease.
-Weatherproof
-Excellent strength, break strength and elongation
-Soft
-Better resistance to hydrolysis
-Better resistance to low temperature
-Better mycete-proof
Q: What included in products (Zorb ball)?
A: It is included Zorb ball, 2 set harness included, storage bag included, manual included, blower, kit bag (including the same color’s material, glue).
Q: Shipping?
A: Can be delivery by air or by Express, by sea. The approximate transit time by air is 5 business days maximum and by sea 15-35 days. The shipping costs may be about USD200.00 for 1pcs of inflatable ball. If you order more, the shipping cost for 1pcs will be lower than USD200.00. Air charge is different for different country.
Q: Are passengers safe for general use (for zorb ball)?
A: Yes. As of this FAQ’s publish date there have been no reported deaths or serious injuries from this activity*. The sport can be enjoyed by most individuals between the ages of 12 and 60. You are quite secure inside the inner cockpit because the impact from bouncing is absorbed by the larger, air-cushioned outer skin. As the ball rolls, the build up of centrifugal force keeps the passenger pressed hard against the inner plastic wall, so it’s easy to feel a sense of weightlessness.
Q: How do you get inside of water walking ball?
A: We have a zipper!
Q: How much time can you stay inside?
A: 15-20 minutes rides when used on hot sunny days.
as long as you wish, if the balls are used out of the sun or at night.
just change the air inside the ball at least every 30 minutes.